To ensure successful delivery of order related emails from topdrawershop.com please consider adding customerservice@topdrawershop.com as a contact. We recommend checking your email account Spam and Junk folders. If you still can't view your confirmation email, please send us an email at customerservice@topdrawershop.com for assistance.

Once your order is shipped you will receive an email shipping notification. If you would like to check on the status of your order, please contact a Customer Care Representative and have your order number and email address ready.

Gift orders are shipped with a blind packing list which does not reflect price information.

Gift Cards are also available for purchase in the amounts of $25.00, $50.00, $100.00 and $250.00. You will receive your Gift Card by email once your order is placed. When purchasing as a gift, enter the recipient’s email address in the section marked, “Customer Information.”If you like to give the Gift Cards to the recipient at a later date, you may enter your email instead into this box and then print or forward the Gift Card. To purchase a Kolo Gift Card, please visit our Gift Card page. Please note: Kolo Gift Cards redeemable online only.

Orders must be place by Noon EST in order to meet the shipping timeframe. Orders will only be shipped on business days, not calendar days. There will also be no shipping on weekends and certain holidays etc.

All Kolo products are archival, acid- and lignin-free, and meet or exceed all standards set forth by the United States Library of Congress.

The Newport, Newbury, and Hudson are all dry-mount albums. In addition, the Noci album comes with removable photo sleeves that slide off, allowing it to be used as a dry-mount album as well.

Our products are made in the following countries: The United States, China, Thailand, Indonesia, Germany, Denmark, Italy, Holland and the Czech Republic. We control the product development and production process by designing and engineering our raw materials, and choose where to make products throughout the world to capitalize on the unique strengths of each country of production and more specifically, the company producing each component.

We carefully monitor quality control and working conditions around the world, ensuring that our suppliers share our values in workers’ well-being and the environment. Each product is labeled with its country of origin; however, the country of origin sometimes makes only for the final place of assembly, incorporating many raw materials and parts from around the world. By law, we are required to provide the name of the final country of assembly.

Your Kolo order will deliver within 7-10 business days via standard shipping. One- and two-day services are also available. Orders are not currently processed on Saturday or Sunday.

We wish to provide efficient and reliable service. Our order processing system is currently automated, which means that we are not able to halt an order for changes once it has been submitted by you.

Topdrawer is not opening new wholesale accounts at this time. To be considered in the future, please email us atcustomerservice@topdrawershop.com. When contacting us, please include the name of your business and owner, location, telephone number, and website if applicable.

Please use the following link for all B2B inquires.